Terms and Conditions
Effective Date: January 2025
Welcome to Smart Senior IT Services. By using our services, you agree to the following Terms and Conditions. Please read them carefully.
1. Services Provided
We offer IT support for seniors and small businesses, including:
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Device setup and troubleshooting
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Personalized tech training
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Cybersecurity and privacy solutions
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Network and cloud support for small businesses
Services are delivered in-person or remotely, based on your needs.
2. Appointments & Cancellations
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All services are by appointment only.
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Please notify us at least 24 hours in advance if you need to cancel or reschedule.
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Missed appointments or late cancellations may result in a fee.
3. Payment Terms
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Services are billed by the hour or per project, as agreed in advance.
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Payment is due upon completion unless otherwise arranged.
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We accept cash, checks, cards, and electronic payments.
4. Your Responsibilities
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Provide accurate information and access to devices or systems as needed.
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Ensure your data is backed up prior to service.
5. Limitation of Liability
While we strive for excellent results, we are not responsible for:
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Pre-existing issues, data loss, or hardware failure
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Any problems caused by user error or third-party software/hardware after service
6. Privacy Policy
We respect your privacy. All personal and business information is kept confidential and will never be shared without your consent, unless required by law.
7. Refunds & Warranties
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No guarantees on specific outcomes.
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Time-based services are non-refundable.
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Hardware/software warranties follow manufacturer policies.
8. Updates to These Terms
We may revise these terms at any time. Continued use of our services indicates your acceptance of any changes.
9. Legal
These terms are governed by the laws of the State of New York.