Privacy Policy
Effective Date: January 2025
At Smart Senior IT Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us.
1. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, address, phone number, email address, and billing details.
-
Technical Information: Device type, operating system, IP address, and other diagnostic data when providing remote or in-person support.
-
Service Records: Notes or documentation related to the technical services we provide.
2. How We Use Your Information
Your information is used solely to:
-
Provide and improve our IT support services
-
Communicate with you about your service requests
-
Process payments and manage billing
-
Respond to inquiries and technical issues
-
Meet legal or regulatory obligations
3. Data Sharing and Disclosure
We do not sell, rent, or share your information with third parties except:
-
With your explicit consent
-
With service providers who help us operate our business (e.g., payment processors), under strict confidentiality agreements
-
When required by law or to respond to legal process
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
5. Your Rights
You have the right to:
-
Access or correct your personal information
-
Request deletion of your data, subject to legal or operational requirements
-
Opt out of non-essential communications
To exercise these rights, please contact us at the information provided below.
6. Cookies and Tracking
We do not use tracking cookies on our website. If this changes, we will update this policy and seek appropriate consent.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
8. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be posted on our website with the effective date.